Guest Services
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Activity overview
Latest activity by Guest Services-
Guest Services created an article,
Do your suites have walk-in showers or tubs?
All one bedroom units have a shower tub combination. Some two and three bedroom units either have a tub, shower or tub and shower combination.
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Guest Services created an article,
Can I book a party room/games room?
If you are currently living with us and would like to book a party/game room in the building, please fill out our Help Inquiry Form.
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Guest Services created an article,
Can I get additional housewares?
All suites come fully stocked with housewares. This includes utensils, dishes, glassware, cookware, pots and pans, and small appliances like a toaster and coffee machine. If you are currently liv...
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Guest Services created an article,
How do I turn on the shower? (University Plaza Building - 140 Simcoe St.)
If you are staying at 140 Simcoe Street (University Plaza) and experiencing difficulty turning on the shower, please follow the steps below. 1. Start by turning the main handle to begin the flow ...
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Guest Services created an article,
Can I get additional linens ?
If you are currently living with us and would like additional linens, please fill out our Help Inquiry Form.
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Guest Services created an article,
Can I get bedding for the sofa bed?
If you are currently living with us and would like additional bedding for the sofa bed, please fill out our Help Inquiry Form.
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Guest Services created an article,
Do you provide high chairs?
Requests for additional items are accepted based on availability and at an additional cost. If you are trying to make a reservation and would like to request for a high chair, please fill out our...
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Guest Services created an article,
Do you provide baby strollers?
We do not provide strollers.
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Guest Services created an article,
Are your suites baby proof?
Our suites are child-friendly and are furnished for everyday living. As safe as we aim to make our suites, we ask parents/guardians to still instill caution as they would in any other home.
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Guest Services created an article,
Do I have to rent parking for a month or can I rent it for a few days?
Parking is typically provided for the duration of your stay. Parking for shorter periods can be done through various public parking facilities located near our suites. If you are trying to make a...